For more than 40 years, DIAL-AN-ANGEL® has been providing services to Australian families and businesses. Our Angels® have built a solid reputation for being on time, undertaking their bookings and assignments with enthusiasm and completing them to and beyond their clients’ satisfaction. We are recognised as Australia's leader in Home and Family Care Agencies.

Here are a few samples of what some of our Clients and Angels® say about us.

From our Clients

Nanny:

Nadia is just fantastic and most importantly she adores [the boys]. The boys love spending time with her and Nadia's lovely nature and flexibility make her a much loved addition to our busy family...thanks once again for finding our beautiful "Angel".

All went well. Very happy with Marci. She was very helpful and went above and beyond the call of duty to help my wife get some rest. We are already scheming to get her for another booking soon. 

We were looking for a nanny for our daughter so we dialled an angel, literally! We saw 6 different ladies in relation to the position we needed to fill and they were all fantastic. I checked out a few nanny agencies and decided to use DIAL AN ANGEL simply because their website was well laid out and I found the contact details I needed within seconds of opening the page. I am glad we went through DIAL AN ANGEL because our nanny really is an angel!

I just wanted to let you know that Catherine has been FANTASTIC! She is so lovely and easy going and trust worthy and unflappable...and a lovely person too! Thanks again!

Aged care:

Very comforting and a great feeling of security was experienced after my first call to DIAL AN ANGEL

I was extremely well looked after and arrived for my appointment in good time. Shopping afterwards was a pleasure with someone so caring.

Sylvia was lovely. She picked me up on time and looked after me very well. She also (unasked) brought in and folded my washing so one less task for me to do. She is a delightful person and well fits the term Angel.

Housekeeping & cleaning:

Dear Dial an Angel, It was certainly 2 "Angels" who turned up yesterday to clean [the] apartment... Their names are Henry and Lorena, and they deserve commendation for their work, under what turned out to be extremely difficult circumstances. I moved out of the unit because their is a power problem, and it happened while Henry and Lorena were trying to clean...so no power for vacuuming. Yet, they did nevertheless do a wonderful job, and I am very impressed! You really do have real Angels in your employ (that's Henry and Lorena), and I will not hesitate to use your service again after such a positive experience.

I just wanted to provide some feedback on the Dial an Angel service that you provided. I called for a very last minute booking this morning and Lucas was sent to clean my apartment. I wanted to thank you for organising such fast service and also let you know that I found Lucas' standard of work to be exceptional. I came home to an absolutely spotless apartment. I will be definitely using your service again and recommending it to friends. 

Last year I won the Channel 7 Better Homes & Gardens "Pine O Cleaner for a Year" promotion. Valentina of your company has just finished her last cleaning service for me today.  I would like to thank you and your company for the year's cleaning service provided to me, and in particular, Valentina.  She is an asset to your company and knows how to clean.  I would highly recommend her to anyone. It is people like Valentina that make your organisation well represented. 

I am writing to you to express my gratitude for putting Julie on for my home help. She is always on time and when unable to come at an arranged appointment, always rings me in advance to make other arrangements. She does excellent work, is very efficient and concientious, above all she is great around my children, she is a lovely, generous kind person. Please pass my compliments on to her as I have been an at home mum for 6 years and can understand how Julie's job can go unappreciated. 

I am writing to thank you so much for sending Susan to me on Sunday. She was an absolute delight - efficient, clean, tidy, easy to work with and so very friendly. I would highly recommend her and will request her specifically when I have another function. Please thank her again for me.

I thought it high time we contacted you  to express our gratitude and to provide some very well-deserved feedback regarding the service we currently enjoy at our home from Dial-An-Angel. At the time you promised me that our new Angel was a very hard worker; but ‘hard worker' doesn't begin to describe the attributes of a lady whom we have found to be a very reliable, professional, trustworthy, considerate, thorough, attentive ...... and not least of all, very hard working individual. We have experienced a number of cleaning services over the years; but nothing equals the professionalism and quiet attention to detail that we see week to week from Barbara.

I just would like to say thank you to my angel for the following reasons. Her professionalism, thorough cleaning and attention to details. I have already recommended your service to all my friends and families. I believe the service you are providing is truly a life changing experience for any one.

It was a joy to come home and continually find little things such as the kettle shining along with other chrome appliances, bathroom window cleaned, doors and their handles gleaming. Not to mention all the other things I had requested."

The co-ordinator was a lovely lady and very very helpful. I rang late on Friday afternoon requesting a cleaner and the cleaner was there the next day at 9am. Now that's service!"

I just wanted to drop you a line and say thanks so much for the wonderful Jen! She comes to my house once a fortnight and does the most amazing job. We have had cleaners before and had never really been happy, they didn't show up when they were supposed to, they didn't ever clean well and the people who sent them to us never seemed bothered by the fact that people weren't coming etc. Finally we found you all at Dial-an-angel are just so happy with the service we have been given. We decided to start afresh this New Year and try your company. We've had a great year so far. Jen is wonderful and we love how much better she makes our life by doing the fabulous job she does every fortnight. She is amazing! Thanks!

Child care - overseas visitor:

We used Pauline 2 times and I wanted to let you know how happy we were with her services. She was kind and playful with my girls, yet also got them in bed on time! Many thanks and pls do pass our praise of Pauline on to her supervisors. Thank you!

Outstanding. If you can send me an Angel to live in Canada that would be great!

We were very satisfied with our DIAL-AN-ANGEL experience. We felt our daughter was in good hands and we had few concerns during our absences.

My family stayed at the Shangri-La in early February and I wanted to thank you for the services that you provided for us while we were in Sydney, Australia. The sitters were terrific and my children enjoyed the time with them.

Home & corporate functions:

My husband and I were lucky enough to have had your 2 best staffers  work at our wedding party in our home on Saturday the 28th November 09. They were just fantastic! They helped make our day one of the happiest! Guest comments were very positive and I just can't thank them enough so if you could just pass this on to them. Thanks again for your help.

Just a short note to thank you for all your help in locating Sharron and Marion. They were absolutely wonderful. It was a joy to have them helping. Even for a smaller do, it really makes the evening more enjoyable knowing that the function is in such capable hands. It made all the difference having Marion and Sharron because I was able to enjoy the party too. Thanks again and all the best.

I would like to thank you sincerely for the very kind donation of a staff member to assist us in the kitchen on the day. Pamela worked very hard and was an obliging and diligent worker. We certainly have a soft spot for her and she is a credit to your Organisation. The success of the day depends on the generosity of people and businesses such as yours to ensure a relaxed and informal approach to celebrating and validating the hard work carers perform each and every day. We, as a group, are grateful for the very generous donation and I can assure you that Pamela was busy all day assisting with the preparation of all foods. Again, Sincere thanks for all you have done.

Katie and Sally were wonderful! Our event ran smoothly with their help. We were able to enjoy the day without worrying about the work involved.

In-home nursing:

Just a quick thank you for the professional and efficient way you helped facilitate my mum's transfer and flight from Caloundra Hospital to Sydney.  The nurse you recommended was a delightful and caring lady who treated my mum first class all the way. Thank you and your organisation so much, for such a straight-forward and uneventful process.

It is now over two years since we engaged your services and from the beginning we have been very happy with everyone concerned and have no need for changes.

Lorraine and Helen have indeed been terrific Angels and I couldn’t have managed without them. They have made my recuperation on Bribie possible and enjoyable. As well as physical help, they have buoyed my morale with their bubbly personalities and they have given me plenty of encouragement, and these are both important parts of the recuperation process.

Child care - babysitting:

I just wanted to thank you for booking Faye for us today. She looked after our two boys at our house in Leichhardt. She was so lovely and our boys loved her!! I would like to book her for the next three Fridays. Many thanks 

A note of thanks...Not living in Sydney, it was great to have such a professional service with a child carer of experience to look after my children, so that I didn't have to worry about them while I was out. It made my husband's 40^th birthday all the more enjoyable...thank you.

Our function was at Central Coast on the 5^th December 2009. It was late Tuesday night (2^nd December) that it dawned on me that I hadn't finalised the nanny arrangements. As soon as I got into work on the Wednesday, I contacted Norma, an angel in disguise, and handed it over to her. She performed a miracle and was able to place a nanny for each family for the Saturday night and the Sunday morning. I would like to extend my gratitude for coming through for me Norma, with such short notice, you found such wonderful, lovely nannies, the families were very pleased with their punctuality and their caring nature. We had a wonderful weekend and I thank you for providing a professional, caring and efficient service. I met one of the nannies at the pool on the Sunday and she was having a great time with the 2 kids, she brought along bubbles, and we all joined in on the fun. She brought along bread and she was taking the kids to feed the birds along the pond. She made sure the kids had drinks at the pool and were well looked after. They thoroughly enjoyed themselves.

Dear Maria, I would just like to thank you for sending Kelly to babysit my 3 children last night. I had never used an Agency before and was not sure what to expect. As soon as Kelly arrived, my 4 year old was violently sick, having picked up a bug. She had cleared up the mess before I had even got him in to a bath and was completely unfazed. She reassured us it was still ok to leave him ( we had tickets for the Opera and were only in town for that day) and looked after him and my 7 year old twins for the rest of the night. When I phoned, my youngest had continued to be sick, but she had dealt with it completely professionally and was extremely competent. I felt totally comfortable leaving her with the children. The children had great fun playing hide 'n' seek and 'making camps' with her. She was just lovely. Thank you for providing a great service.

We recently took up a "Angels to the Rescue" package at the Novotel Sydney at Darling Harbour (19-20 Sept). Merryn arrived at our door and immediately the boys (aged 2 and 4) flocked to her. She was so wonderful with them, they absolutely adored her. They couldn't wait to tell her all about the day they had at the Zoo and Aquarium. She was everything we had hoped she would be and this outstanding service truly contributed to our wonderful family holiday.Thank you Dial-An-Angel and a big thanks to Merryn.

We had Dial-an-Angel Vicky look after our son, at the Meriton Apartments in August. I would like to say Vicky did a great job and my son became very attached to her in that short frame of time. My experience with Dial-An-Angel from the time I put in my query to you to Vicky leaving has been very positive. And I would not hesitate to recommend my friends to use your service and I myself will not have any apprehension in using your service again.

I'm just writing to thank Gosia very much for arranging for Emma as sitter for my sons last night. My sons said Emma was really friendly and they felt comfortable with her. This was our first ever experience with a sitter service and we couldn't be more pleased with your service. Dial an Angel's professional, diligent approach to childcare is very reassuring as I'm not one to leave our children with sitters we have never met!However, from the first phone call to Gosia to discuss our needs and make the booking, through to our boys' pleasing comments about the two hours with Emma... we have every confidence in using your service again should the need arise. Thank you Gosia, Emma & Dial An Angel!

You helped us organise the Nanny for the Gold Coast last month... I was extremely happy with Kerrie, she was fantastic. You have been just wonderful... my dealings with you and Dial an Angel have been exceptional. It is making it easy for me to ease into my work commitments.

Just a quick note to say thank you to your organisation, yourself, Angela and to Emma for your service. Emma was a delight and our son, Malcolm, took to her straight away. The evening went well and Emma had no problems with Malcolm.

We just wanted to say thank you so much for organising our babysitter Angela, on Saturday night. You guys have been fantastic -  you got back to me so quickly, called when you said you would and provided great customer care and service. I am really impressed and will use you again, and recommend you to others. Angela was delightful and we arrived home to a very calm and quiet house with two soundly sleeping boys. I would definitely use Angela again - she was perfect. Thank you so very much.

Recently we used your service when we attended a wedding in Canberra as we had never used a service like this before and I had never left my 3 yr old with anyone other than family I was concerned, a concern I need not have had. When I first contacted you to arrange someone I had a very friendly and helpful co-ordinator on the phone who arranged things very quickly with no problems at all and who answered all my questions and concerns I had, which were many as I had never used this service before. The Angel, assigned to look after my 3 yr old son, rang before the date we were to have her look after our son and she was a lovely woman and after having had a conversation with her prior to her caring for him I felt comfortable to have her look after our child, she was very professional and friendly. Our son took to her quite quickly and he was very happy to stay with her whilst we were gone. Susanne did an absolutely amazing job looking after him and after meeting her and talking before we left seeing how she interacted with our son was very happy to leave him in her care. Much to my surprise when we returned later that night he was already fast asleep. I would highly recommend Susanne to anyone else and would love to have her look after our son again anytime we may be in Canberra and needing an Angel again. 

Your staff member was terrifically professional - and seemed to develop a rapport with the kids quickly. All was peaceful when we returned home. We were very happy with it all. And our friends who've never used any carers except grandparents were very relieved it was all so smooth!

Elga was fantastic! Within 3 seconds she had me at ease (the nervous father syndrome), had my daughter reading nighttime stories and our little boy was just about asleep. My wife and I were able to get out for the evening (a rare event) knowing a true Angel was with our children. Your company for the second time has left us with truly positive experiences.

Louise was brilliant, made my first experience very easy and would recommend your services to all friends and family.

I just wanted to say thank you to Dian who looked after our son while we were on holidays recently. She was terrific with him - he loved her and talked about her for days! I was extremely pleased with the professionalism of the whole company, especially receiving a call to tell me about the babysitter who had been assigned, and then a call from Dian herself before the day. I will definitely be using your service again and wouldn't hesitate to recommend you.

I just wanted to let you know that we had a great experience with an Angel from the Gold Coast centre. She was well-spoken, presentable, and above all, affectionate and attentive to our kids. She agreed to arrive 45 minutes early to acquaint herself with our routine and the children. I would just like to ask if there is any way that you could recommend an Angel from your Melbourne office that has a similar manner to Kelly as we would like in the future to use your services again but live in Melbourne and don't have any recommendations from friends or family.

Corporate services

I was attending a work conference in Sydney this week and travelling from Brisbane, my employer thankfully advanced in its support for returning mums to work and arranged the use of your service for babysitting. My Angel called me before I left Brisbane to chat about Emily and reassure me she would be there and was more than capable of looking after my little princess. Sue was an absolute treat, Emily was totally happy, well rested, fed and enjoyed a great two days at the beach with Sue. It made my stay so much easier and the travel back to Brisbane that night a delight as Emily was in good form. So many thanks to Sue, please pass on our thanks, an absolute star you have on your books. (We wished she lived in Brisbane!!)

It was a delight working on this with you and thanks so much for all your help - you really made this an easy job. 

Child care - special event

I would also like to mention that the service that your organisation provided on our wedding day, looking after 25 young children, was invaluable and an integral part of our special day's success.

Childcare - emergency nanny

The Lindfield Office was professional and courteous tending our needs and matching an Angel to suit the job. Angel Michelle arrived on the doorstep and with in the hour was preparing dinner and getting to know the children. The children could keep their routine of school and sport activities in their own environment. The dog also enjoyed a regular walk and attention.

Medico-legal reporting

On behalf of the legal team I would like to thank you for your detailed report and contribution you made to this case.

Corporate services - babysitting

The Veritas programme went really well - we received many positive comments from the clients, guests, mums and dads. Thank you to you and to your Angels for the great job and we will definitely be in touch the next time we have a need for babysitting services.

Corporate services – breakfast presentation

It was a real pleasure to able to take advantage of your kind offer to address our members. The feedback has been excellent and I certainly gained the impression on the day that everyone present really got a lot out of your presentations. The stats back that up and you have both received the highest ratings of any speakers we have had to date. 98% of those present awarded you the highest rating for quality of presentation and content!”
Family Business Australia - South Australia Branch

Contact us today and experience the different approach employed by Australia’s leading home & family agency.

From our Angels®

Have a lovely Christmas and thank you for all of the work to date. I must say you stand out as one of if not the best nanny agency I have ever worked for.

My introduction to DIAL-AN-ANGEL came from my own experience and I seem to have grown alongside DIAL-AN-ANGEL through my life. Firstly, I worked in the Film industry. I arranged for Producers, Directors and Actors from here and overseas to have baby sitting for their children and I would have dinner parties at home and hire an Angel to help me in the kitchen. I was always very happy with the services that DIAL-AN-ANGEL offered so subsequently I then married and had children of my own and used DIAL-AN-ANGEL for my own needs with child support. My children are all grown up now and my husband having had a major career change late in his life decided to become a legal practitioner and I am back at work supporting our needs as a family, working as an Angel. I love my job as I am in control of my own time. As the work is offered to me I can choose to work if I want to and as frequently as I would like. There is always plenty of work. I have enjoyed meeting such a diverse range of people from Sydney society to young children. I have worked in the elderly care, special care, and childcare and functions area.  I have done things from driving people around to do their business, helping them sort their affairs out in their homes, to baby-sitting. I find if I am prepared to give that little extra to the clients they are always happy and if the client is happy, I am happy.

I just wanted to take a moment to tell you how sweet I think you are and how much I appreciate all that you have done for me since you have been working for Dial-An-Angel.

Although I only worked for a short while before taking up a permanent position I was very happy with the assignments I was given. I had had an unpleasant experience with another agency that was operating at the time and to find your agency was a real blessing. I am so pleased that Dial-An-Angel has had such a successful 40 years and may you look forward to another 40+

Thank you again for all that you have done for me. I never dreamt on the first day I walked through the office door that I would experience half the adventures that I have.

On entering the building, I was promptly greeted and shown to where the interview was to be conducted. I found Deborah to be happy, approachable and I felt that she had a genuine interest in my needs. I appreciated her professional and caring approach as she conducted the interview. I can't wait to commence employment with your professional agency.

I first registered with the Newcastle office in 1994 and since then I have done many different jobs from domestic cleaning to Nannying. DIAL-AN-ANGEL is a great company to work for and really care about their Angels.

I've been registered with DIAL-AN-ANGEL for a number of years and during that time I have enjoyed working with the team at Lindfield. Their approach is helpful and accommodating and the service is professional, yet warm and friendly. Nothing is too much trouble. I would highly recommend becoming an Angel as it is a very rewarding and fulfilling job.

I have been registered for three years as a child care Angel and I really enjoy the flexibility and variety of working with people from all walks of life. DIAL-AN-ANGEL conducts in-service training to keep our skills up to date and also provide an opportunity to interact with other Angels on a social level.

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